Cisco Technical Support

By Cisco Systems, Inc.

Cisco Technical SupportCisco Technical SupportCisco Technical SupportCisco Technical SupportCisco Technical Support

The Cisco Technical Support mobile utility for Android simplifies community upkeep, saving you time by providing tools to help troubleshoot points, analysis products, update create assist cases, track RMAs, and handle your set up base wherever, anytime! Love the app? Let us know. Your suggestions and evaluations help drive new features in the app.

The Cisco Technical Support cell application is like a digital library, providing customers access to installation and configuration guides, knowledge sheets, and command reference guides for more than 7,000 merchandise including:

ASR ISR Enterprise Routers; CRS Core Routers; Small Business Routers

• Catalyst and Nexus Switches for the Enterprise and Data Center

Meraki Wireless (Wi-Fi) Access Points and Controllers

ASA Security Appliances, VPN clients (AnyConnect), and Firewalls

• Collaboration products (WebEx, Telepresence Video Endpoints, Call Manager, Jabber)

Data Center merchandise (Nexus Switches, UCS Servers)

Cisco Technical Support Basic Features - Available to all customers:

Engage with fellow networking professionals inside the Cisco Support Communities. Ask and answer questions, gain reputation, and extra!

• View product-particular assist content material for over 7,000 Cisco merchandise

• Access over 1,800 configuration examples and troubleshooting technotes authored by Cisco TAC Engineers

Receive PSIRT (Security Advisories), End-of-Life, and Field Notice cellular push notifications

Access to the Cisco Reseller Locator located in Tools

Bookmark your favourite RSS feeds, and video channels in "My Shortcuts"

• Save content material with the Pocket (Read-It-Later) service; go to http://www.getpocket.com/ for info on how to set up this service

Cisco Technical Support Advanced Features - Available to Cisco Support Contract holders:

Support Cases RMAs:

• View, Edit and Create support instances and track return RMAs

Access support case notes and attachments (txt, pdf, xls, ppt, doc, and image file varieties)

• Receive assist case updates via cellular push notifications

• "My Notifications" stores your help case related notifications over the prior 30 days.

Contact your assigned TAC engineer, On-Site Contact, and Field Engineer by way of phone or email

• Bookmark urgent support circumstances for easy reference from "My Shortcuts"

Request case updates, case closure, and reopen instances with a single faucet

Support Contract Product Coverage Information:

View contract data and set expiration reminders with "My Contracts"

• Use the embedded bar code scanner to easily look up product coverage details by serial number with "Check Device Coverage"

• Validate and replace an installation using your present location

• Manage your install base (view EoX, warranty and protection status) for up to 10,000 devices with "My Devices"

• Access to Contract Renewal, Last Day of Support, and End-of-Life reports in "My Devices"

Bug Search Tool:

• Access to the Bug Search Tool to help with risk management, product upkeep, and troubleshooting

Bookmark software bugs for easy access from "My Shortcuts"

Research Cisco software bugs by product, IOS version, or key phrase

Tools:

• Basic SSH/Telnet shopper for remotely connecting to community units

VCS Service Checker

• IPsec Overhead Calculator

Do you have questions or want to provide feedback? Send us an e mail at: [email protected]

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