Zoho Assist - Customer

By Zoho Corporation

Zoho Assist - CustomerZoho Assist - CustomerZoho Assist - CustomerZoho Assist - CustomerZoho Assist - Customer

Get high quality remote support for your cell gadget immediately from a technician. The Zoho Assist - Customer app allows technicians to provide distant support, to your gadgets, by way of screen sharing and chat features. The distant control characteristic is out there for Samsung and Sony devices, by default, and if you own a gadget from the below list, you can set up the Add-Ons we have made available on the PlayStore, to permit the technician to remotely control your system.

The Add-On supported manufacturers are:

Lenovo, Cipherlab, Cubot, Datamini, Wishtel and Densowave.

How to start a distant session:

Step 1: Download and install the Zoho Assist - Customer app.

Step 2.a: The technician will send you an email containing an invite to the remote session. Click the hyperlink on the email and open it with the Zoho Assist - Customer app to get your distant assist session began.

(OR)

Step 2.b: Instead of sending you an invitation link, the technician can additionally ship you the session key instantly. Open the Zoho Assist - Customer app and enter the session key to start the remote help session.

Step three: After your consent, the technician will remotely access your system to provide help. The technician will moreover be ready to chat with you securely. Touch the again button (either on the high-left or the native back button) to finish the session anytime.

Unattended access:

Incase you wish to give unattended entry to your technician, enrol your device with a a single click on using the deployment hyperlink. Your technician will share the hyperlink and can access the device anytime without any effort from your side. Additionally you can enable or disable the enrolment quickly or completely take away unattended entry permission for the device.

Features:

- Share your screen securely with the technician

- In case of a Samsung or Sony system, enable the technician to control your system remotely.

- Pause and resume display sharing and access anytime.

- Chat immediately with the technician right from the app.

Disclaimer: This app uses the Devices Administrator permission on your device in order to facilitate remote management and display screen sharing. Please contact [email protected] for additional clarifications.

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