Zoho Lens
By Zoho Corporation
Ease the means to get professional visual assist from the brokers, utilizing Zoho Lens.
Zoho Lens allows support brokers to present skilled work directions to prospects or field brokers by initiating a session and accessing their smartphone. The efficient distant assistance software with both HD video and audio lets you annotate stay objects in want for problem fixing.
Zoho Lens entails the following options:
Live stream
View excessive definition actual-time video from the customer's smartphone to the agent's desk. Initiate a Zoho Lens session and rapidly access the reside footage of the problem demanding a resolution.
AR annotation
Add AR annotations to the video stream for further digital info. Easily add arrows, or even point to the parts that want technical aid.
Chat and talk
Reduce response time by interacting with your customer by way of voice support or initiate an in-app chat session.
Zoom, freeze and screenshot
Pinch the display screen to zoom into the video feed to get a nearer look at the real world objects. Additionally, freeze the display to access extra intricate points inside a particular display. Capture a screenshot, share with the customer to analyse the problem further or doc the screenshots for offline appraisal.
Session Notes
Jot down notes and thoughts throughout the session which you can reference back later.
Initiate and schedule periods
Agents can initiate a fast session and share the Join Now link to the customer. Sessions can additionally be scheduled based on convenience.
Join a session
Customers can merely tap the shared be a part of hyperlink or enter Name Session Key and tap 'Join'.
Zoho Lens cellular app is an extension of our internet application Zoho Lens.
Download and signup for a 14 days free trial.
For additional feedback, ideas, and questions, please write to us at [email protected]
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