Field Service

By Salesforce.com, inc.

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The Field Service mobile app by Salesforce is a model new method to deliver the full energy of Field Service administration to your mobile workforce. Improve first visit decision by arming employees with this finest-in-class mobile resolution. Built to be offline first, Field Service presents info in a clear and simple-to-use user interface and arms your workforce with the latest information with in-app notifications.

Backed by the Salesforce1 platform, this utility lets you customize and extend the app to empower your cellular workers with whatever they want to easily resolve points in the field.

Note: This utility requires your Salesforce org to have Field Service. Individual customers should be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for extra info on purchasing Field Service and person licenses.

Features:

- Easy-to-use thanks to an optimized, clear, and stunning consumer interface to view service appointments, work orders, stock, service historical past and other necessary info from anywhere.

- Mapping, navigation, and geolocation capabilities let you know the place you are, the place you’ve been, and where you re headed next.

- Offline-first design with intelligent data priming and offline actions to let you end work regardless of community connectivity.

- Collaborate in actual-time with dispatchers, agents, managers, and different technicians or cellular employees using messages and photographs by way of Chatter.

- Access related Knowledge Articles to help you end difficult tasks.

- Stay informed with the most up-to-date info with automatic push notifications to relevant customers.

- Easily acquire proof of service using your touch display to seize customer signatures.

- Quickly generate and send Service Reports to your prospects after completing jobs.

- Seamlessly handle your Van Stock inventory or document product transactions utilizing a Price Book.

- Plan forward by viewing the elements required to complete a job, and simply report the merchandise consumed after completing a job.

- Extend and customise this software using configurable layouts to reorganize info, and record views to control consumer schedules. Custom tailor-made fast actions, Salesforce Flows, and deep-links to different apps enable customers to deal with any case.

- Declare your time off by recording it in the utility beneath Resource Absences

- Control which fields cell workers see when they view useful resource absences in the Field Service profile tab.

- Intuitively visualize the totally different steps required to finish complicated jobs with work order line items

- Quickly get up to pace by viewing asset service history info

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