Zoho sk
By Zoho Corporation
Zoho Desk is a context-aware help desk software that helps companies focus on the buyer. It's handy to use, can be personalized to match any enterprise, and doesn't value a fortune. Zoho Desk comes from Zoho, the operating system for business.
Key options:
- Work Modes manage your tickets based mostly on due time or customer kind, so you know which ticket wants you first.
- Zoho Desk brings in customer info from Zoho CRM, so you can put a face to every ticket.
- Tickets are displayed as conversations, so brokers can stay updated on ticket activity.
- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets sooner.
- The Notification Centre brings you updates on your tickets, so you stay on prime of issues wherever you are.
- Perform frequent ticket actions like edit, close and transfer with quick swipes.
- Create, view, edit and delete tickets from any department.
- Add and update feedback and ticket fields.
- Receive push notifications on ticket updates, comments and @mentions.
- Re-assign tickets to different team members and pick up unassigned tickets.
- Move tickets to other departments.
- Receive and view attachments on tickets.
- Save responses as drafts, entry, edit and send them later.
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